1. What is mean by action box? What is the use of action box?

2. How to create action box? 

3. How to assign the action box to notification?

Answer:

Action Box:

When you process notifications, you can use the action box to execute follow-up functions. A follow-up function is a function that:

- Can either be executed as part of an overall business process or independently of such a process.
- You can select and execute in the action box by means of a mouse click while you are processing a notification or task.

You can also use the Action Box for further follow-up in processing of Notification.

e.g. You can send mails to SAP users (other than using Service Objects) by creating an Icon using this Action box-Follow-up action.

Once you do/create an Icon, that will be appearing in the respective Notification type (on the right side). By clicking the icon, we can do the further follow ups/process.
 

Modules Path:

Quality Management -> Quality Notifications -> Notification Processing -> Additional Notification Functions -> Define Action Box

or

Plant Maintenance and Customer Service -> Maintenance and Service Processing -> Maintenance and Service Notifications -> Notification Processing -> Additional Functions -> Define Action Box
 

How to hide the information icon (i) in notification header? This icon is located in notification subject (above the long text box). 

Answer:

Go to

SPRO -> Plant Maintenance and Customer Service -> Maintenance and Service Processing -> Maintenance and Service Notifications -> Overview of Notification Type

Select the notification type for which you are facing that problem and in "Dialog Structure" (left side) double click "Screen Structure for Extended View". Select the all lines and click on "Detail" icon (Ctrl+Shift+F2). Then click next entry and check which sub screen has 032 in reference to your requirement and just clear it.
 

Notes:

Using the Configuration Settings as described above would remove the Information icon but it would also remove the Subject Tab and the Coding Catalog from the Notification Type. The Information icon is linked with the Coding catalog as defined in your catalog Profile. It displays the information for the Coding Codegroup and Code you have used in your notification. If you would remove the coding catalog from your catalog profile then the information icon would be hidden but also the coding catalog. 

The only way to achieve the removal of information icon in front of coding catalog without the removal of coding catalog or Subject Tab, is using Screen Painter (SE51) or using SHD0 to create a screen variant for the Create Notification Transaction.

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