What is customer service (CS) module in PM?

by : Andres 

Customer Service is linked to Plant Maintenance module of SAP.  Technically speaking SM/CS isn't a module.  Primarily it uses parts of the PM and SD modules.

The PM module is used mainly for eqiopment, functional location, order, notifications, maintenance plans, etc (same as PM).
The SD module is used for billing, contracts, sales orders, etc.

The main interface between the PM and SD module is called Resource Related Billing (DP80, DP90, etc).

The Customer Service have a lot of  process one of them is:

Create the notification IW51 -> create de Service Order -> create Quotation DP80 -> Modification Service Order IW32 Accept the Quotation once accept the system create automatic the sales order to copy of quotation -> and billing the sales order VF01.

Other process is:

Create the Notification IW51 -> create de Sales order -> and billing the sales order VF01.

Other Process is:

Create the notification IW51 -> create de Service Order -> create the sales order DP90 -> and billing the sales order VF01.

Other Process is:

Create a contract type WV VA41 -> create de Service Order -> create the sales order DP90 -> and billing the sales order  or contract VF01.

Or

Create a sales order RA or RAS VA02 -> create de Service Order -> create the sales order DP90 -> and billing the sales order  or contract VF01.

Relevant Topics:

• SAP PM Questions Answers on Functional Locations
• Questions Answers on PM Equipment
• Measuring Points Questions in SAP PM

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SAP PM Tips and Plant Maintenance Discussion Forum

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